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Caring for the whole community.
Why choose us?
Katoomba Medical Practice is committed to providing high quality health care to the community of the Upper Blue Mountains. Caring for the whole community.
Katoomba Medical Practice was opened in 2008 and is a fully accredited AGPAL practice having met all the standards for General Practice. We are committed to providing a high level of family medical care to the patients of the Upper Blue Mountains and surrounding areas. The Practice is locally owned and operated and our doctors and staff live locally.
Ample parking is available in the council car park at the rear of the practice, and there is a ramp for wheel chair access. We are conveniently located next to Greenwell and Thomas pharmacy.
The doctors and staff at Katoomba Medical Practice are committed to providing a high level of medical care to you and your family in a caring and friendly environment.
Practice Hours: 8.30-5.00, Monday-Friday
Appointments
For appointments call 024782 3888 to speak with one of our friendly receptionists or book online if you are an existing patient. Every effort will be made to accommodate your preferred time and doctor.
Telephone consultations are available to eligible patients.
Emergencies will always be given priority and reception will always try to contact you if there is any unforeseen delay.
A longer appointment may be necessary if you have complex problems so please advise the receptionist at the time of booking.
If you are unable to keep your appointment we ask you call the Practice to cancel or reschedule within two hours of the appointment time.
If you repeatedly fail to attend appointments a fee may be charged or we may be unable to make further appointments for you at the Practice.
Cancellation Policy
Failure to attend or give adequate notice of cancellation may incur a fee.
Communication Policy
GP Contact & Emergencies
GPs in the practice may be contacted during normal opening hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be put through to a GP.
Email Policy
We do not use email to communicate with patients. Patients are asked not to use email to request information or communicate with the Practice. We have chosen to communicate by telephone and text message where appropriate. During Covid we have relaxed our email policy, as we have assessed that the security risks of email are outweighed by the benefit of reducing the need for patients to come to the practice to collect documents.
Text Messages
If you have provided us with your mobile number and given consent you may receive appointment and health reminders by SMS.
Emergency Care
In the event of a life-threatening emergency or medical crisis, please call 000 immediately. Our practice is fully equipped to triage urgent cases and will prioritize your safety above all else.
After Hours Care
If you require a doctor outside of our regular hours (8.30-5.00 Mon-Fri), please call 0247 82 388. A recorded message will connect you to our on-call doctor.
Important Notice: A fee of up to $200.00 may apply for after-hours visits. This includes pensioners and health card holders.
WAITING TIMES
We endeavour to make your wait time as short as possible but due to unforeseen circumstances delays may occur. Our receptionist will keep you informed and notify you of wait times and delays.
REMINDERS
Our Practice is committed to preventive care. You may receive a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please advise your doctor.
TEST RESULTS
The Practice does not discuss results over the phone. Your doctor will advise you during the consultation when your results are expected to be available. We will contact you if your doctor wishes to follow up the results of your test. It is important that all patients know their test results and an appointment should be made to see your doctor to obtain results.
Practice Fees
Bulk Billing Eligibility
Katoomba Medical Practice is a Bulk Billing practice. Patients with a current Medicare card are bulk billed. All other patients are privately billed and are expected to pay at the time of consultation.
Private Billing & Rebates
We are able to process your Medicare rebate at the time of payment and deposit it straight to your bank account. This ensures a seamless experience for all our patients.
Our Medical Team
Dr. Madeeha Umar
MBBS
Dr Madeeha Umar is a dedicated General Practitioner with extensive experience across a wide range of healthcare settings in Australia and overseas. Prior to transitioning into General Practice, she worked in Emergency Medicine, managing complex acute and chronic medical conditions and caring for patients from diverse backgrounds.
Dr Umar has a strong interest in Women's Health, Preventive Medicine, Chronic Disease Management and Family Medicine. She is passionate about building long-term relationships with her patients and believes in delivering compassionate, patient-centred care tailored to every individual’s needs.
Known for her approachable nature and thorough consultations, Dr Umar enjoys helping patients achieve better health outcomes through education, early intervention, and evidence-based medical care. She welcomes patients of all ages and is committed to providing high-quality healthcare to the local community and help make a difference to their health and wellbeing.
Dr. Kathryn Gardiner
MBBS (Sydney), DCH, FRACGP
A mountains local, Dr Gardiner is passionate about women and child health, chronic disease management, and mental health. She is committed to providing a caring and supportive environment for families.
Your Rights
We take your privacy seriously. Your medical record is a confidential document. It is Practice Policy to maintain the security of personal information at all times and to ensure that this information is only available to authorised staff.
Confidentiality
Your medical information is strictly confidential and protected under Australian privacy laws.
Complaints Process
If you have any concern regarding the service we provide, please speak with your doctor or reception. We take your concerns seriously and the Practice Manager will reply to you with an explanation on how we will address any issues raised.
Healthcare Complaints Unit
For further information on the Healthcare Complaints Unit, please visit their official website or contact them directly.
Get in touch to book your appointment.
Katoomba Medical Practice
143 Katoomba Street
Katoomba NSW 2780
Australia
Phone: (02) 4782 3888
Katoomba Medical Practice acknowledges the Traditional Custodians of the land on which we work and live, and recognises their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.